Lean Office Introduction - Seeing and Understanding the Issues
- Review Objectives and Agenda
- Review Quiz and Explore Questions
- Lean Overview - The System
- Concepts/Overview
- Flow -- Understanding Flow & Flow Inhibitors
- Waste -- Understanding & Eliminating Waste --> Waste Walk
- Tools
- SS/Visual
- POUS
- Standard Work
- Pull Quality (poke-yoke, CTQ)
- Cellular
- VSM
- Teams
- Managing Change
- Business Case
- Performance Measures
- Lean Office Simulation